“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker
e-POD (Electronic Proof of Delivery)
Good communication is essential in all business, and in the logistics industry it serves as the competitive edge in the market place.
e-POD or the “Sign on Glass” also wipes out the conventional paper works, which in turns reduces your cost and also simplifies your process of invoicing the customer.
Customers expect to know where their orders are. Especially if you are 3PL operator doing Automobile delivery to a dealer, their customer would be highly waiting to receive their vehicle.
For a manufactures it also helps in optimizing their warehouse space and can plan Just-in-Time.
Alert & Monitoring
These days efficient Logistics lies in how efficiently we monitor the fleet movement.
Many alerts can be set and monitored efficiently to avoid unethical behaviors of the drivers.
Let your dispatcher and your customer know every event of the shipment. The major events like “Loading” “Start Trip” “Unloading” “Reached Destination” “Completion time” are the key milestones in a shipment. This also give additional information to the Logistics company for their.
The visibility of all the fleet in your control room plays an important role in your lean logistics practice. If you are a national wide distributor and would like to take leverage on all your return trips by providing some kind of “Back Haul” then it could add value to your profitability.
Barcode Scanning (Scanning QR code)
Scanning all the deliveries gives perfect dimension to your delivery KPIs, either scanning by Line items level (Product Level) or by the Header level (Delivery Order Level) or by the manifest level (Trip sheet or Manifest Level) could definitely avoid wrong deliveries and also helps in tracking accuracy.
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages”- Henry Ford
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